The CUSTOMER FOCUS NETWORK is the leading content and networking platform on the meta-topic of CUSTOMER CENTRICITY in an increasingly digitalized world.
It creates space for exchange, encounters and development for all those who deal with the customer as the core motive of all entrepreneurial activity, both today and tomorrow.
Leading experts share insights into current trends, technologies and approaches that are shaping the customer experience.
Glenn Portier, Managing Director & CCO at coeo NL–BE, stands for FinTech with heart and soul. In Business Rap, he talks about the balance between technology and humanity, about clear processes as the basis for growth—and about why empathy will be a decisive success factor in debt collection in the future.
Rody Overwater, CEO at coeo NL - BE, in Business Rap. Look forward to short, snappy questions that provide insights into his work and personal passions.
On April 16, 2026, the Customer Focus Summit brings together leading voices from business, academia, and society live in Berlin and via digital stream.
The event explores what truly defines progress in an era shaped by AI, automation, and growing responsibility — through inspiring keynotes, sharp insights, and forward-looking perspectives on modern customer centricity.
On March 5, 2026, the Customer Focus Summit UK returns to Aspire, Leeds — bringing together leaders in customer experience, AI and innovation with dynamic workshops, insightful sessions and unparalleled networking opportunities.
Join industry experts to explore the latest strategies and technologies shaping the future of collections and customer-centric business.
How AI Is Rewiring E-Commerce
Why and How Customer Service, Systems, and Organizations Need to Be Rethought
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