The CUSTOMER FOCUS NETWORK is the leading content and networking platform on the meta-topic of CUSTOMER CENTRICITY in an increasingly digitalized world.

It creates space for exchange, encounters and development for all those who deal with the customer as the core motive of all entrepreneurial activity, both today and tomorrow.

People

The heart of our network

Who has already been there

Brands involved

CFN Journal

Currently in Focus

USA vs China, KI
March 24, 2025

USA versus China – who will win the race for the AI crown?

KI Award
March 3, 2025

Shaping the Future of Learning with Artificial Intelligence

AI in Finance
February 25, 2025

KPMG study: The financial world on the brink of an algorithmic revolution

CFN Journal

Interview with experts

Leading experts share insights into current trends, technologies and approaches that are shaping the customer experience.

Christian Giehler: “With cAI, we combine efficiency and humanity.”

Christian Giehler, Managing Director of coeo Inkasso GmbH und AG, explains how cAI revolutionizes business processes, optimizes the debt collection ...

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Julia Bernhard: “With AI, we recognize target group needs better than ever”

Julia Bernhard, Senior Marketing & Communications Manager at coeo, explains how the company uses AI to optimize marketing processes, address ...

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Hamidreza Hosseini: “Generative AI is more than just a tool”

Hamidreza Hosseini, founder and CEO of ECODYNAMICS GmbH and keynote speaker, talks in an interview about how AI not only ...

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CFN Summit

Customer Focus Summit

Am 10. April drehte sich beim fünften Customer Focus Summit alles um spannende Einblicke in die Welt der Customer Centricity – mit praxisnahen Keynotes, führenden Expertinnen und Experten und dem Highlight-Thema:
„AI in real life: Roadmap, PoCs & Fails“.

Es wurde praxisnah vermittelt, wie KI konkrete Probleme löst – und in welchen Fällen sie Hürden hat.

Customer Focus Network

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