The CUSTOMER FOCUS NETWORK is the leading content and networking platform on the meta-topic of CUSTOMER CENTRICITY in an increasingly digitalized world.
It creates space for exchange, encounters and development for all those who deal with the customer as the core motive of all entrepreneurial activity, both today and tomorrow.
Leading experts share insights into current trends, technologies and approaches that are shaping the customer experience.
Christian Giehler, Managing Director of coeo Inkasso GmbH und AG, explains how cAI revolutionizes business processes, optimizes the debt collection process and supports employees and customers.
Julia Bernhard, Senior Marketing & Communications Manager at coeo, explains how the company uses AI to optimize marketing processes, address target groups more precisely and increase the efficiency of its communication strategy.
Hamidreza Hosseini, founder and CEO of ECODYNAMICS GmbH and keynote speaker, talks in an interview about how AI not only makes processes more efficient, but also lays the foundation for data-driven strategies and new ecosystems.
Next Summit:
April 10, 2025
The Customer Focus Summit is our digital congress for customer centricity. Since 2021, the annual event has been inspiring thousands of visitors with speakers from business and science, trends and case studies as well as exciting panel discussions.
coeo Group GmbH
Kieler Straße 16
41540 Dormagen
Germany
Phone: +49 2133 2463-0
