The CUSTOMER FOCUS NETWORK is the leading content and networking platform on the meta-topic of CUSTOMER CENTRICITY in an increasingly digitalized world.

It creates space for exchange, encounters and development for all those who deal with the customer as the core motive of all entrepreneurial activity, both today and tomorrow.

People

The heart of our network

Who has already been there

Brands involved

CFN Journal

Currently in Focus

KI, Mensch, Psyche
June 26, 2025

How AI chatbots are changing our society and psyche

June 23, 2025

When CEOs invest in AI – and don’t know why

CFS
May 21, 2025

Customer Focus Summit: 5 years of inspiration, exchange and innovation

CFN Journal

Interview with experts

Leading experts share insights into current trends, technologies and approaches that are shaping the customer experience.

Storytelling, strategy – and why innovation requires courage

Tim Cortinovis, bestselling author and keynote speaker, in Business Rap. Look forward to short, snappy questions that provide insights into ...

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Partnership, precision – and why local strength is key

Viktoria Belik in Business Rap. Look forward to short, snappy questions that provide insights into her work and her personal ...

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Courage, humanity – and why failure is part of success

Anne Koark in Business Rap. Look forward to short, snappy questions that provide insights into her work and her personal ...

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CFN Journal

Numbers that count

Figures and data on finance, technology and society

CFN Summit

Customer Focus Summit

Am 10. April drehte sich beim fünften Customer Focus Summit alles um spannende Einblicke in die Welt der Customer Centricity – mit praxisnahen Keynotes, führenden Expertinnen und Experten und dem Highlight-Thema:
„AI in real life: Roadmap, PoCs & Fails“.

Es wurde praxisnah vermittelt, wie KI konkrete Probleme löst – und in welchen Fällen sie Hürden hat.

Customer Focus Network

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