Andreas Tietjen
Commercial Director @ ratepay
Dr. Steven Lemm
Ratepay
Josefine Burkhardt
E-Commerce Content Consulting
Siegfried Wehr
Information security officer at coeo
Nicolai Klemke
Founder @ neural frames
Tim Cortinovis
Keynote-Speaker & Author
Martin Theinert
Client Partner @ Meta
Dr. Robert Kazemi
Attorney at law
Karsten Rudloff
Managing Director @ dtms GmbH
Dr. Barbara Aigner
Managing Director @ Top Service Österreich
Alexander Michel
Financial guru
Ranga Yogeshwar
Journalist
Ian Parry
Strategic Relationships Director @ coeo | UK
Dr. Christian Stallkamp
Managing Partner @ MUUUH! Group
Tobias Schröter
Head of the Vienna branch of Steinway & Sons
Jörg Kablitz
Managing Director @ PayPal Germany, Austria & Switzerland
Dietmar Authried
Senior Sales Manager @ coeo inkasso gmbh
Gina Lucia Göhring
Head of Key Account Management - E-Commerce & Payment @ coeo
Ilko von Bieberstein
GASAG Group
Dr. Philipp V. Ramin
CEO & Founder @ i40 – the future skills company
Raphael Noack
CEO @ Energieforen Leipzig GmbH
Robbie Hunter-Paul
Lead Presenter @ Remain Strong
Eleanor Kumar
Senior Product Manager @ Barclays
Nils Gebel
Head of Sales Energy, Telecom & Mobility at coeo

Great Minds.
Powerful Network.

CUSTOMER FOCUS NETWORK is the leading content and networking platform for customer centricity in a digital world. It connects people who put customers at the heart of their business, today and tomorrow.

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Customer Focus Journal

In Focus

Die Gen Z sucht Finanzwissen digital, erwartet aber Transparenz und persönliche Beratung. Daraus ergeben sich klare Chancen für Maklerinnen und Makler.
The knowledge is there; trust is missing.
Young adults are interested in financial topics but increasingly access information via digital channels and AI tools. At the same time, personal advice remains the more trusted source. For brokers, the opportunity therefore lies not in an "either-or" choice between technology and the human element, but in combining rapid digital accessibility, accessible financial education, and personal guidance.
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Payment will be made later, if at all
Nearly four out of five companies in Western Europe are experiencing late B2B payments. At the same time, the importance of trade credit is on the rise. The Atradius Payment Practices Barometer 2026 shows how this is creating a growing risk to liquidity, working capital, and bad debt.
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More Budget, Less Trust
73 percent of companies are already using AI, but only 7 percent have governance mechanisms in place to enforce security policies in real time. The 2026 AI Risk and Readiness Report explains why visibility, control, and new security architectures are becoming critical factors for the enterprise adoption of AI.
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All Facts

Customer Focus Journal | Businessrap

Expert Views

What trends are shaping the relationship between companies and their customers? Which ideas are proving successful in practice? And what will be key to creating relevant customer experiences in the future? Our interviews and Business Raps offer inspiring perspectives, personal experiences, and valuable insights from people who are actively shaping change and setting new standards.
28/08/2026
Johanna Melzer

Investing, saving, or spending – what young adults need to know about money

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27/08/2026
Christian Giehler

Financial Education and Responsibility – Why Clarity Makes the Difference

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12/08/2026
Ahmet Bilen

Dynamic Management, Growing Together—and Why AI Means Symbiosis in Banking

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29/07/2026
Dietmar Authried

Closeness, Trust—and Why Personal Sales Still Wins the Day, Even in the Age of AI

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Customer Focus Journal

Numbers that Count

Facts and figures on finance, technology, and society

All Numbers

Customer Focus Summit 2026

"The Measure of Progress"

The Customer Focus Summit 2026, held on April 16 in Berlin and via livestream, brought together leading figures from business, academia, and society. The event focused on inspiring keynote speeches and insights into what constitutes real progress in the age of AI, automation, and growing responsibility. It highlighted a wide range of perspectives on modern customer-centricity.

Discover all the keynotes in the media library now.

Customer Focus Network

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