Customer Focus Summit #5

AI in real life: Roadmap, PoCs & Fails

The fifth Customer Focus Summit took place on April 10, 2025,
live from the K47 in Vienna – and it was a great success!

With inspiring talks, honest insights into real-world PoCs, valuable lessons learned, and critical reflections on AI in action, one thing became clear: 2025 is the year of applied AI and real impact at the customer interface.

A big thank you to everyone who joined us – on stage and behind the scenes, in Vienna and online.

The sessions will be available soon in our media library.

Customer Focus Summit 2025

Live on stage

At the Customer Focus Summit 2025, you can expect a stage full of bright minds, exciting perspectives and lived AI practice.
Andreas Wenk
CTO @ Cleo & You GmbH
Christian Giehler
Managing Director @ coeo Inkasso GmbH Österreich & coeo Inkasso AG Schweiz
Christoph Schmidt
Vienna Airport
Christopher Keibel
AI Engineer @ cAI Technology GmbH
Dr. Frederic Ufer
CEO @ VATM
Dr. Kevin Yam
Chief AI Officer (CAIO) @ coeo Group
Dr. Pero Mićić
CEO @ FutureManagementGroup AG
Dr. Philipp V. Ramin
CEO & Founder @ i40 – the future skills company
Dr. Rainer Demski
CEO @ NewFinance Mediengesellschaft
Dr. Robert Kazemi
Attorney at law
Dr. Tina Klüwer
Bundesministerium für Bildung und Forschung
Ingolf Putzbach
Managing Director @ Cleo & You GmbH
Marieke Merkle
Lawyer – Associated Partner @ Noerr (IT, AI & Data Law)
Matthias Zwingli
CEO & Founder @ Connect AI
Nina Pütz
CEO parfumdreams & Niche Beauty @ Douglas
Sebastian Ludwig
CEO DACH coeo Group
Thomas Kaiser
CEO & Founder @ Kodex AI
Thorben Schlätzer
Managing Director @ dreifach.ai

Customer Focus Summit 2025

Our Agenda

12:00Introduction: AI in practiceSebastian Ludwig & Christian Giehler
12:10Bright Future Business: The eight characteristics of future-proof companies Dr. Pero Mićić
12:40The sky is the limit: innovations using AI at Vienna AirportChristoph Schmidt
13:10Future project Germany: The long road to gigabit infrastructure Dr. Frederic Ufer
13:20Cleo's world: Digital game changer in a competitive marketIngolf Putzbach & Andreas Wenk
14:00cAI Technology: The AI ecosystem for tomorrow's customer serviceDr. Kevin Yam & Sebastian Ludwig
14:40Think tomorrow: Technological innovation in the context of the AI Act and data protectionMarieke Merkle & Dr. Robert Kazemi
15:30Understand AI risks, seize opportunities: What companies need to be aware of nowDr. Tina Klüwer
16:15AI & leadership: AI cannot take over your leadershipNina Pütz
16:45AI best practice in Austria / SwitzerlandMatthias Zwingli
17:25Of innovators and watchdogs: AI agents in the regulatory environmentThomas Kaiser
17:55Humans. Machine. Tomorrow: Future talk about change, boundaries and a new usDr. Philipp V. Ramin & Dr. Kevin Yam

A look back at the Customer Focus Summit 2024

The Customer Focus Summit is our digital congress for customer centricity. Since 2021, the annual event has been inspiring thousands of visitors with speakers from business and science, trends and case studies as well as exciting panel discussions.

The Customer Focus Summit 2024 in numbers

Our digital flagship event took place for the fourth time in spring 2024 with great success.

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