Since 2021, the Customer Focus Summit has been bringing together leading figures from a wide range of industries to explore the latest developments and future trends in customer centricity, digitalisation and AI. The event is streamed live and, since 2026, has also been connecting an on-site audience with the digital community.
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More InformationThe Customer Focus Summit #6 once again demonstrated how relevant and multifaceted customer centricity has become. At the intersection of automation, responsibility, and humanity, new perspectives emerged and critical questions took center stage.
Our sincere thanks go to all participants, speakers, and partners who made this day possible. Both on-site in Berlin and in the livestream, you helped create a space for meaningful exchange, fresh insights, and valuable conversations.
Automation, artificial intelligence, and data-driven decision-making are not only transforming businesses, but also reshaping our understanding of responsibility, relationships, and progress. These were the key topics of discussion. How customer centricity must be rethought in the age of automated systems, not only from a technological perspective, but also from a cultural and societal one.
The summit once again made it clear that customer centricity is not merely a business strategy, but a matter of mindset.
Would you like to revisit the sessions or catch up on what you missed?
What made this summit so special were the people on our stages.
Thank you to all the speakers and panellists for their insights, their openness and their perspectives.
As a B2B event, the Customer Focus Summit has once again achieved a wide reach, shaped relevant topics, highlighted key trends and brought people together. A heartfelt thank you to all our viewers, as well as to our keynote speakers, panellists and participants, for this great success:
viewers
Industry professionals
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