Customer Focus Summit #6:
Live on April 16 in and from Berlin
On April 16, 2026, we will be launching the sixth edition of the Customer Focus Summit, our specialist conference focusing on the key topic of customer centricity.
For the first time, we will be broadcasting live from Berlin and welcoming an audience on site.
Automation, AI, and data-driven decisions are not only changing companies. They are also shaping our understanding of responsibility, relationships, and progress. Customer centricity is thus becoming much more than a business strategy: it is becoming a question of attitude. Especially against the backdrop of technology and automation.
The Customer Focus Summit 2026 brings together decision-makers from business, science, and society to discuss once again what customer centricity really means in the age of automated systems. Not only on a technical level, but also where the future is decided: in values, leadership, and responsibility.
In Berlin, a space for reflection, discourse, and orientation is being created. Between the past, present, and future. Between technology, processes, economics, and sustainability. For everyone who not only wants to use technology, but also consciously shape it.
We look forward to seeing you.
The following speakers and panelists have confirmed their participation so far. The lineup will be continuously updated.
Details on content, formats, and times will follow in the next few days.
Why Leadership Must Evolve in the Age of Algorithms
Following the interactive daytime programme, we invite you to join us for an open networking evening. Enjoy a relaxed atmosphere with a flying buffet, a selection of cold and warm drinks, and plenty of space for new connections, reunions, and meaningful conversations. You can also look forward to a special surprise moment — naturally aligned with our key theme. For now, we won’t reveal more. You may register for the daytime programme, the evening event, or both as a combined package. Please use the registration form at the bottom of this page. We look forward to an inspiring day with you.
Experience the Customer Focus Summit 2026 live in Berlin or digitally.
By registering, you will stay up to date and receive all relevant information about the complete line-up and participation in good time.
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