Customer Focus Summit #6:
Thank you for an inspiring summit
Whether you joined us at the Atelier Rooftop in Berlin or participated via livestream,
we sincerely thank you for being part of the experience.
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More InformationThe Customer Focus Summit #6 once again demonstrated how relevant and multifaceted customer centricity has become. At the intersection of automation, responsibility, and humanity, new perspectives emerged and critical questions took center stage.
Our sincere thanks go to all participants, speakers, and partners who made this day possible. Both on-site in Berlin and in the livestream, you helped create a space for meaningful exchange, fresh insights, and valuable conversations.
Automation, artificial intelligence, and data-driven decision-making are not only transforming businesses, but also reshaping our understanding of responsibility, relationships, and progress. These were the key topics of discussion. How customer centricity must be rethought in the age of automated systems, not only from a technological perspective, but also from a cultural and societal one.
The summit once again made it clear that customer centricity is not merely a business strategy, but a matter of mindset.
Would you like to revisit the sessions or catch up on what you missed?
What made this summit truly special were the people on our stages.
Thank you to all speakers and panel guests for their insights, openness, and perspectives.
Details on content, formats, and times will follow in the next few days.
Why Leadership Must Evolve in the Age of Algorithms
Following the interactive daytime programme, we invite you to join us for an open networking evening. Enjoy a relaxed atmosphere with a flying buffet, a selection of cold and warm drinks, and plenty of space for new connections, reunions, and meaningful conversations. You can also look forward to a special surprise moment — naturally aligned with our key theme. For now, we won’t reveal more. You may register for the daytime programme, the evening event, or both as a combined package. Please use the registration form at the bottom of this page. We look forward to an inspiring day with you.
Experience the Customer Focus Summit 2026 live in Berlin or digitally.
By registering, you will stay up to date and receive all relevant information about the complete line-up and participation in good time.
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