UK Customer Focus Summit 2026

Elevating Collections

Join us on March 5th, 2026 at Aspire Leeds — Pre-Registration is Open

We’re pleased to announce the return of coeo UK’s flagship industry event. In 2026, we’ll once again bring the industry together at Aspire, Leeds, building on the exceptional feedback and record-breaking attendance from last year. Previously known as Elevating Collections, the Customer Focus Summit marks an important evolution. The new name reflects our alignment with the pan-European Customer Focus Network — a platform dedicated to customer centricity, responsible innovation and progressive dialogue across the credit management industry. Hosted at Aspire Leeds, one of the city’s premier event venues, the 2026 summit will feature dynamic workshops, insightful sessions and unparalleled networking opportunities. Together with industry leaders and innovators, we’ll explore the latest strategies and technologies shaping the future of collections. Join us on March 5th, 2026, 10:00 am – 4:15 pm, for a day of expert perspectives, high-quality content and meaningful conversation designed to inform, challenge and inspire.

Pre-registration is now open.
Secure your place and be the first to receive updates on speakers, agenda highlights and event details.

UK Customer Focus Summit 2026

Live on Stage

Meet the experts driving smarter, more human-centred collections through technology and responsible practice.

Tim Anderton
GTM Consultant @ Data on Demand
Phil McGilvray
CEO @ coeo | UK
Dennis Sanford-Casey
Director of Data Strategy @ Equifax
Ash Freestone
Head of Payments and Collections @ So Energy
Ian Parry
Strategic Relationships Director @ coeo | UK
Jules Sharples
Head of Change Management @ coeo | UK
Tom Squires
Head of Customer Financial Support @ Close Brothers
Karen Ryan
Head of Customer Transitions @ Clear Business
Robbie Hunter-Paul
Lead Presenter @ Remain Strong
Caroline Stainton
coeo | UK
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UK Customer Focus Summit 2026

Agenda & Sessions

The detailed program is currently being finalized — stay tuned for updates.
5. March 2026 : Day - 01
10:00 - 10:30

Registration & Arrival

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10:30 - 10:45

Welcome, Housekeeping & Opening Remarks

  • Phil McGilvray  

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10:45 - 11:25

Economic Outlook & Market Update

  • Dennis Sanford-Casey  

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11:25 - 12:30

Collections Hot Topics: Trends, Challenges & Opportunities (incl. Q&A)

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12:30 - 13:30

Lunch

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13:30 - 13:35

Afternoon Introduction

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13:35 - 14:05

Innovation in Collections: Partner & coeo Perspectives

  • Jules Sharples   PayPlan   Tim Anderton  

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14:05 - 15:00

Interactive Panel Discussion: Key Topics Shaping Responsible Collections

  • Tom Squires   Ash Freestone   Karen Ryan   Caroline Stainton  

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15:00 - 15:15

Break

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15:15 - 15:20

Introduction

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15:20 - 16:00

Engaging People to Drive Better Outcomes: Insights from Staff & Behavioural Science (incl. Q&A)

  • Robbie Hunter-Paul  

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16:00 - 16:15

Closing Reflections & Wrap-Up

  • Phil McGilvray  

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UK Customer Focus Summit 2026

Pre-Registration

Pre-register now to secure your place and receive priority updates on speakers, agenda highlights and event details.

UK Summit 2026