New perspectives emerge where knowledge, experience and curiosity come together.

In the journal, you’ll find in-depth analysis, fresh food for thought and relevant insights into the developments that are bringing about lasting change to businesses, markets and customer experiences.

Customer Focus Journal

In Focus

Die Gen Z sucht Finanzwissen digital, erwartet aber Transparenz und persönliche Beratung. Daraus ergeben sich klare Chancen für Maklerinnen und Makler.
The knowledge is there; trust is missing.
Young adults are interested in financial topics but increasingly access information via digital channels and AI tools. At the same time, personal advice remains the more trusted source. For brokers, the opportunity therefore lies not in an "either-or" choice between technology and the human element, but in combining rapid digital accessibility, accessible financial education, and personal guidance.
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Payment will be made later, if at all
Nearly four out of five companies in Western Europe are experiencing late B2B payments. At the same time, the importance of trade credit is on the rise. The Atradius Payment Practices Barometer 2026 shows how this is creating a growing risk to liquidity, working capital, and bad debt.
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More Budget, Less Trust
73 percent of companies are already using AI, but only 7 percent have governance mechanisms in place to enforce security policies in real time. The 2026 AI Risk and Readiness Report explains why visibility, control, and new security architectures are becoming critical factors for the enterprise adoption of AI.
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Customer Focus Journal

Expert Views

What trends are shaping the relationship between companies and their customers? Which ideas are proving successful in practice? And what will be key to creating relevant customer experiences in the future? Our interviews and Business Raps offer inspiring perspectives, personal experiences, and valuable insights from people who are actively shaping change and setting new standards.
28/08/2026
Johanna Melzer

Investing, saving, or spending – what young adults need to know about money

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27/08/2026
Christian Giehler

Financial Education and Responsibility – Why Clarity Makes the Difference

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12/08/2026
Ahmet Bilen

Dynamic Management, Growing Together—and Why AI Means Symbiosis in Banking

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29/07/2026
Dietmar Authried

Closeness, Trust—and Why Personal Sales Still Wins the Day, Even in the Age of AI

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Dr. Anne Scherer im Business Rap
15/06/2026
Dr. Anne Scherer

Trust, Responsibility—and Why Good AI Must Be Transparent, Not Autonomous

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08/06/2026
Andreas Tietjen

Fraud, Payment Preferences—and Why Good Risk Management Isn’t a Cost Factor, but a USP

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14/04/2026
André Heyden

Scaling, Orchestration—and Why AI Only Demonstrates Its True Value Once It’s in Operation

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Customer Focus Journal

Numbers that Count

Facts and figures on finance, technology, and society

All Numbers

Customer Focus Journal | Fact Check

On the
Test Bench

Question myths. Understand the facts. Make better decisions.

Not every widely held belief stands up to closer scrutiny. We put common myths to the test, analyse current developments and provide facts to help you make sense of things. For anyone who prefers to base their decisions on evidence rather than assumptions.

All Facts
KI ersetzt Recruiter vollständig
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