Customer Focus Summit

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Currently in focus

Digitale Illustration mit leuchtendem Zahnrad-Uhr-Element und transparenten Würfeln auf dunklem Hintergrund – symbolisiert automatisierte Prozesse und KI im Kundenservice

March 24, 2026

Faster, fairer, more humane: AI as a model for success

AI streamlines processes. But does it also improve customer service? Using examples from debt collection and e-commerce, this article shows how AI combines efficiency with a human touch—and why the two don’t have to be mutually exclusive.

Schüler arbeitet am Laptop mit KI-gestützten Lernanwendungen im digitalen Klassenzimmer

AI in the Classroom

AI can improve teaching and reduce the workload on teachers, but only with clear strategies, solutions that comply with data ...

EU AI Act: Clarity at last – or is it?

The EU AI Act has been adopted, but for many businesses, a great deal of uncertainty remains. Caught between regulatory ...

Where AI value really comes from and why most people can’t find it

Companies are investing billions in artificial intelligence, but the hoped-for added value often fails to materialize. A global BCG study ...

Customer focus, responsibility – and why patience is sometimes required

Structure, trust – and why a perfect plan must be flexible

Storytelling, strategy – and why innovation requires courage

Partnership, precision – and why local strength is key

CFN Journal

Numbers that count

Figures and data on finance, technology and society