New perspectives emerge where knowledge, experience and curiosity come together.

In the journal, you’ll find in-depth analysis, fresh food for thought and relevant insights into the developments that are bringing about lasting change to businesses, markets and customer experiences.

Customer Focus Journal

In Focus

Die Gen Z sucht Finanzwissen digital, erwartet aber Transparenz und persönliche Beratung. Daraus ergeben sich klare Chancen für Maklerinnen und Makler.
Young adults are interested in financial topics but increasingly access information via digital channels and AI tools. At the same time, personal advice remains the more trusted source. For brokers, the opportunity therefore lies not in an "either-or" choice between technology and the human element, but in combining rapid digital accessibility, accessible financial education, and personal guidance.
How far should governance extend when it comes to AI-generated images? coeo doesn't limit itself to labeling requirements but has developed its own guidelines for responsible visual communication.
What is the next truly sensible step to take when dealing with a debt claim? With the Decision Navigator, cAI Technology is developing a decision-making logic that takes temporal trends and individual patterns into account, thereby building on traditional scoring approaches.
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Customer Focus Journal

Numbers that Count

Facts and figures on finance, technology, and society

Customer Focus Journal | Fact Check

On the
Test Bench

Question myths. Understand the facts. Make better decisions.

Not every widely held belief stands up to closer scrutiny. We put common myths to the test, analyse current developments and provide facts to help you make sense of things. For anyone who prefers to base their decisions on evidence rather than assumptions.

KI ersetzt Recruiter vollständig
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