New perspectives emerge where knowledge, experience and curiosity come together.

In the journal, you’ll find in-depth analysis, fresh food for thought and relevant insights into the developments that are bringing about lasting change to businesses, markets and customer experiences.

Customer Focus Journal

In Focus

Person arbeitet mit Tablet und visualisierten Symbolen für Agentic AI und autonome Systeme
Agentic AI is fundamentally changing the way we use technology: AI agents act independently, plan, decide, and take action—a paradigm shift that is having a massive impact on automation, customer service, and everyday life. This is shown by a new study from Lufthansa Industry Solutions.
coeo nordics, sweden
coeo establishes itself in the nordics where digitalisation, social responsibility and customer focus are not opposites, but self-evident standards.
KI-in-der-Medizin
AI in medicine can evaluate X-ray images, make diagnoses and suggest therapies. But how reliable are these results at present? And what do doctors think?

Customer Focus Journal

Expert Views

What trends are shaping the relationship between companies and their customers? Which ideas are proving successful in practice? And what will be key to creating relevant customer experiences in the future? Our interviews and Business Raps offer inspiring perspectives, personal experiences, and valuable insights from people who are actively shaping change and setting new standards.
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Customer Focus Journal

Numbers that Count

Facts and figures on finance, technology, and society

Customer Focus Journal | Fact Check

On the
Test Bench

Question myths. Understand the facts. Make better decisions.

Not every widely held belief stands up to closer scrutiny. We put common myths to the test, analyse current developments and provide facts to help you make sense of things. For anyone who prefers to base their decisions on evidence rather than assumptions.

KI ersetzt Recruiter vollständig
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