CFN Journal

Currently in focus

AI Value
February 5, 2026

Where AI value really comes from and why most people can’t find it

Companies are investing billions in artificial intelligence, but the hoped-for added value often fails to materialize. A global BCG study shows that only a few companies are already translating AI into measurable business value on a large scale. The...
Symbolbild mit Torte und Logo von coeo zum Firmenjubiläum

15 years of coeo: From a fresh start to international AI fintech

On the occasion of coeo Inkasso's 15th anniversary, Claudia Hetscher explains how a small team became an international player: with ...

Digitale, futuristische Trophäe aus Datenstrukturen symbolisiert KI-Innovation, Auszeichnungen und technologische Exzellenz der coeo Group im Jahr 2025.

Success with attitude

2025 was a year of international recognition for the coeo Group. With its cAI ecosystem, excellent customer dialogue and a ...

Digitale Bewertung mit fünf Sternen als Symbol für skalierbare Empathie im Kundenservice

Empathy that scales

In this Future Radar, we analyze a recent KPMG study on customer experience: despite increased efficiency, empathy remains the weakest ...

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Innovation, personality – and why balance means growth

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Technology, humanity—and why the future of debt collection needs both

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Culture, trust – and why digital transformation requires courage

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Competition, freedom and why innovation needs clear rules

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How users fund their digital wallets

CFN Journal

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