Customer Focus Summit | Journal

CFN Journal

Currently in focus

A human hand shakes the digitally glowing hand of artificial intelligence, consisting of dots and lines. In the background, blue network lines connect to form a technological pattern.

November 21, 2025

The challenge of AI alignment

Artificial intelligence is becoming increasingly powerful, and with it grows the responsibility to clearly link its behaviour to human values. The VDI study ‘AI Alignment – A Central Challenge of Our Time?’ shows why the alignment of AI systems...

Digitale Währungen und globale Zahlungssymbole auf futuraler Benutzeroberfläche

Code instead of cash

How is payment behavior changing in Europe? The latest Future Radar analyzes current developments, from debit cards to the digital ...

Person arbeitet mit Tablet und visualisierten Symbolen für Agentic AI und autonome Systeme

Agentic AI: When artificial intelligence acts autonomously

Agentic AI is fundamentally changing the way we use technology: AI agents act independently, plan, decide, and take action—a paradigm ...

coeo nordics, sweden

How coeo is setting new standards in receivables management in the Nordics

coeo establishes itself in the nordics where digitalisation, social responsibility and customer focus are not opposites, but self-evident standards.

Customer focus, responsibility – and why patience is sometimes required

Structure, trust – and why a perfect plan must be flexible

Storytelling, strategy – and why innovation requires courage

Partnership, precision – and why local strength is key

CFN Journal

Numbers that count

Figures and data on finance, technology and society