Customer Focus Summit

CFN Journal

Currently in focus

December 23, 2025

15 years of coeo: From a fresh start to international AI fintech

On the occasion of coeo Inkasso's 15th anniversary, Claudia Hetscher explains how a small team became an international player: with a focus on AI, cultural change, and customer centricity.

Digitale, futuristische Trophäe aus Datenstrukturen symbolisiert KI-Innovation, Auszeichnungen und technologische Exzellenz der coeo Group im Jahr 2025.

Success with attitude

2025 was a year of international recognition for the coeo Group. With its cAI ecosystem, excellent customer dialogue and a ...

Digitale Bewertung mit fünf Sternen als Symbol für skalierbare Empathie im Kundenservice

Empathy that scales

In this Future Radar, we analyze a recent KPMG study on customer experience: despite increased efficiency, empathy remains the weakest ...

Ein Industriearbeiter bedient eine digitale, holografische Benutzeroberfläche, auf der vernetzte Produktionsobjekte und Datenströme visualisiert werden – Symbol für Industrie 4.0 und smarte Fertigung.

Industry 4.0: AI revolution in Germany’s factories

Germany's industry is in the midst of an AI-driven transformation. More and more companies are making productive use of Industry ...

Courage, humanity – and why failure is part of success

The pioneering role, vision – and why radical thinking is essential

Christian Giehler: “With cAI, we combine efficiency and humanity.”

Julia Bernhard: “With AI, we recognize target group needs better than ever”

CFN Journal

Numbers that count

Figures and data on finance, technology and society