CFN Spotlight | eCommerce

"Beyond the Buy Button"

How AI Is Rewiring E-Commerce

Customer centricity has become a key factor for success in e-commerce. At the CFS Spotlight, experts will discuss how companies can combine technology, data, and genuine customer engagement, and which strategies are truly effective in digital commerce today.

CFN Spotlight | Energy

“Between the Energy Transition and the Pressure to Deliver”

Why and How Customer Service, Systems, and Organizations Need to Be Rethought

The energy sector is facing profound changes driven by digitalization, regulation, and evolving customer expectations. At the CFS Spotlight, experts will discuss how energy companies can strengthen their customer-centric approach and shape the customer experience of the future through innovative solutions.