Customer Focus Spotlight | Energy
On September 14, 2026, in Berlin

Customer Focus Spotlight | Energy

“Between the Energy Transition and the Pressure to Deliver”

Why and How Customer Service, Systems, and Organizations Need to Be Rethought

The energy industry is under constant pressure. The energy transition, regulation, volatile markets, rising customer expectations, and, at the same time, massive challenges in customer service, IT, billing, payments, and accounts receivable management.

What used to be considered rather static is now highly dynamic. What used to be infrastructure is now also a business centered on communication, service, and trust across numerous touchpoints.

supported by

  • September 14, 2026
  • 06:00 pm
  • cAI Office, Krausenstraße 9-10, 10117 Berlin
  • September 14, 2026
  • 06:00 pm
  • cAI Office
    Krausenstraße 9-10
    10117 Berlin

Customer Focus Spotlight | Energy

In the Customer Focus Spotlight | Energy, we don’t talk about individual measures, but about the big picture:

  • How are the roles and responsibilities of energy providers changing in people’s daily lives?

  • What structural shortcomings are hindering transformation and customer-centricity?

  • And what role do technology and AI really play, beyond the promise of greater efficiency?

In the run-up to the BDEW conference in Berlin, we are bringing together industry insiders from the energy supply sector, municipal utilities, regulatory bodies, academia, and technology for an honest, analytical, and forward-looking examination of an industry in transition.

Customer Focus Spotlight | eCommerce

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Customer Focus Spotlight | Energy

Registration

I am hereby registering for the Customer Focus Spotlight | Energy on September 14, 2026, in Berlin:

Spotlight Energy Registration 2026 (eng)