Customer Focus Spotlight | Energy
Recap of 14 September 2026 in Berlin

Customer Focus Spotlight | Energy

Rethinking customer service, systems and organisations

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How is the energy industry changing, and what does this transformation mean for companies, customers and the people shaping it?

At the Customer Focus Spotlight | Energy, people from across the industry came together to discuss exactly that. For the first time, the Spotlight took place at Mindspace Berlin Mitte, in the offices of cAI Technology.

The focus was on new demands, changing customer expectations and the question of how structures, services and technologies need to evolve for the future.

Our recap takes you back to the evening and captures the atmosphere, the conversations and some of the key takeaways.

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Customer Focus Spotlight | Energy

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