The financial services sector continues to navigate rapid change. Evolving regulation, rising customer expectations, technological innovation and increasing operational complexity are reshaping how organisations approach customer engagement, collections and credit management.

As firms balance compliance, efficiency and customer outcomes, the value of open discussion, shared learning and practical collaboration has never been more important.

At coeo UK’s Financial Services Customer Focus Spotlight, we bring together senior leaders from across the sector to explore the challenges, opportunities and strategic priorities shaping the future of financial services and credit management.

Hosted in Leeds for the first time, this exclusive event creates a safe space for candid discussion, peer-to-peer networking and forward-thinking conversations designed to challenge perspectives, share practical experiences and strengthen industry connections.