On 4 June 2026, customer experience leaders from across the utilities sector gathered at The Terrace at Wellington Place in Leeds for the latest Customer Focus Summit Spotlight UK.

The event brought together experts from across the industry to exchange ideas, discuss today’s biggest customer challenges and explore practical approaches to creating better customer experiences.

Throughout the day, one theme stood out: meaningful conversations create meaningful change. From tackling rising customer debt and supporting financially vulnerable customers to embracing hyper-personalisation, the discussions highlighted the importance of collaboration and learning from one another.

Our speakers also emphasised what makes the Spotlight format unique. Rather than simply listening to presentations, participants shared experiences, challenged perspectives and developed ideas together in an interactive workshop environment.

A special thank you to our speakers for sharing their expertise and valuable insights throughout the day.

Watch our recap video to hear directly from our speakers as they reflect on the conversations, key takeaways and the future of customer experience in the utilities sector.

We look forward to seeing you again at the next Customer Focus Network event.