Why and How Customer Service, Systems, and Organizations Need to Be Rethought
The energy sector is facing profound changes driven by digitalization, regulation, and evolving customer expectations. At the CFS Spotlight, experts will discuss how energy companies can strengthen their customer-centric approach and shape the customer experience of the future through innovative solutions.
Why Financial Literacy Is Becoming a Matter of Customer-Centricity
Financial literacy has become a key issue in customer-centricity for the financial industry. At the Customer Focus Spotlight, prominent figures from politics and business will join Christoph Wiederkehr and Noah Leidinger to discuss how easy-to-understand products, smart services, AI, and clear communication can empower people to make better financial decisions.
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