Elias Reitter: "AI is the top topic in management every day at coeo"

13/08/2024

Elias Reitter: “AI is the top topic in management every day at coeo”

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Artificial intelligence is revolutionizing the business world, and the coeo Group is at the forefront. In this interview, Elias Reitter, CEO International of coeo, provides an exciting insight into how innovation through AI, efficiency improvement, and responsibility can go hand in hand.

Editorial Team: coeo is currently integrating artificial intelligence into business processes by...

Elias Reitter: We respond to incoming emails from consumers with specific inquiries around the clock—24/7—using an email bot. This means the consumer no longer has to wait for a reply, whether it's late at night or over the weekend, as we can immediately find a solution.

Editorial Team: We ensure that the use of AI at coeo is ethical and responsible because...

Elias Reitter: We have already translated the EU AI Act into internal coeo guidelines. Our legal department works closely on all AI developments. We place particular emphasis on keeping our employees informed about the AI topics we are working on and offer training sessions.

Editorial Team: coeo has strategic plans to further expand the use of AI by...

Elias Reitter: Expanding it over the coming years. Today, in the UK, all phone calls are already quality-checked by AI, and our employees are subsequently trained based on the results. We plan to implement this in all the countries where coeo operates.

Editorial Team: We address the challenges of implementing AI in the finance and debt collection industry by taking the following measures...

Elias Reitter: AI is the top topic in management every day at coeo, allowing us to make timely decisions and adjust when necessary. We have the full support of our shareholders to invest large sums in AI. As a result, we already employ more than 20 AI experts in Germany and the UK.

Cover: © coeo Group / Elias Reitter

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