Glenn Portier in Businessrap

14. November 2025

Innovation, personality – and why balance means growth

In this short Business Rap we meet Glenn Portier, Managing Director and CCO at coeo NL–BE.

Office-Vibes:
Dog in the office or focus time with noise-canceling headphones?

Dog in the office

Leadership style:
Walk & Talk as a team or strategic deep dive in silence?

Walk & Talk with the team

Internal communication:
Open Slack conversation or focused 1:1 in the calendar?

Open Slack conversation

Customer experience::
Keep the standard process efficient or conduct each conversation individually?

Keep standard processes efficient

Use of technology:
AI for process optimization or for strengthening human interaction?

AI for process optimization

Growth strategy:
Focus on NL & BE or full steam ahead toward Southern Europe?

Focus on NL & BE and expansion into Southern Europe

Networking-Style:
Traditional trade fair or digital exchange?

Traditional trade fair and digital exchange

Show culture :
Explain team values or let them be felt?

Explain team values

Understanding of success:
KPIs & reports or team morale as indicators?

KPIs & Reports

Debt collection of the future:
Technical professional with empathy or communication skills with a tech mindset?

A mixture of both

Image: © Glenn Portier

Teile den Artikel:

Technology, humanity—and why the future of debt collection needs both

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August 1, 2025

Customer focus, responsibility – and why patience is sometimes required

July 23, 2025

Structure, trust – and why a perfect plan must be flexible

June 17, 2025

Innovation, personality – and why balance means growth

Office-Vibes:
Dog in the office or focus time with noise-canceling headphones?

Dog in the office

Leadership style:
Walk & Talk as a team or strategic deep dive in silence?

Walk & Talk with the team

Internal communication:
Open Slack conversation or focused 1:1 in the calendar?

Open Slack conversation

Customer experience::
Keep the standard process efficient or conduct each conversation individually?

Keep standard processes efficient

Use of technology:
AI for process optimization or for strengthening human interaction?

AI for process optimization

Growth strategy:
Focus on NL & BE or full steam ahead toward Southern Europe?

Focus on NL & BE and expansion into Southern Europe

Networking-Style:
Traditional trade fair or digital exchange?

Traditional trade fair and digital exchange

Show culture :
Explain team values or let them be felt?

Explain team values

Understanding of success:
KPIs & reports or team morale as indicators?

KPIs & Reports

Debt collection of the future:
Technical professional with empathy or communication skills with a tech mindset?

A mixture of both

Weitere Artikel

Technology, humanity—and why the future of debt collection needs both

Culture, trust – and why digital transformation requires courage

Competition, freedom and why innovation needs clear rules

Customer focus, responsibility – and why patience is sometimes required

Structure, trust – and why a perfect plan must be flexible

Storytelling, strategy – and why innovation requires courage

Innovation, personality – and why balance means growth

Office-Vibes: Dog in the office or focus time with noise-canceling headphones?

Dog in the office

Leadership style: Walk & Talk as a team or strategic deep dive in silence?

Walk & Talk with the team

Internal communication: Open Slack conversation or focused 1:1 in the calendar?

Open Slack conversation

Customer experience:: Keep the standard process efficient or conduct each conversation individually?

Keep standard processes efficient

Use of technology: AI for process optimization or for strengthening human interaction?

AI for process optimization

Growth strategy: Focus on NL & BE or full steam ahead toward Southern Europe?

Focus on NL & BE and expansion into Southern Europe

Networking-Style: Traditional trade fair or digital exchange?

Traditional trade fair and digital exchange

Show culture : Explain team values or let them be felt?

Explain team values

Understanding of success:KPIs & reports or team morale as indicators?

KPIs & Reports

Debt collection of the future: Technical professional with empathy or communication skills with a tech mindset?

A mixture of both

Weitere Artikel

Technology, humanity—and why the future of debt collection needs both

Culture, trust – and why digital transformation requires courage

Competition, freedom and why innovation needs clear rules

Customer focus, responsibility – and why patience is sometimes required

Structure, trust – and why a perfect plan must be flexible

Storytelling, strategy – and why innovation requires courage

Office-Vibes:
Dog in the office or focus time with noise-canceling headphones?

Leadership style:
Walk & Talk as a team or strategic deep dive in silence?

Internal communication:
Open Slack conversation or focused 1:1 in the calendar?

Customer experience::
Keep the standard process efficient or conduct each conversation individually?

Use of technology:
AI for process optimization or for strengthening human interaction?

Growth strategy:
Focus on NL & BE or full steam ahead toward Southern Europe?

Networking-Style:
Traditional trade fair or digital exchange?

Show culture :
Explain team values or let them be felt?

Understanding of success:
KPIs & reports or team morale as indicators?

Debt collection of the future:
Technical professional with empathy or communication skills with a tech mindset?