Sebastian Ludwig: “Generative AI Will Play a Key Role in Enhancing the Customer Experience”

A study from the U.S. business magazine Forbes last year found that four out of five companies see AI as one of the top priorities in their business strategies. This figure highlights the rapid advancement of artificial intelligence, which is making an increasingly significant impact on both private and professional life.

In this interview, Sebastian Ludwig, CEO DACH at the coeo Group GmbH, discusses how AI is already influencing the financial industry, the opportunities and risks it presents, and how artificial intelligence is being integrated at coeo.

Cover: © Sebastian Ludwig / coeo Group

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