The introduction of the new EU Artificial Intelligence Regulation (EU AI Act) on February 2, 2025, marks a significant shift for many companies: employers will be required to train their employees in the use of AI systems. This regulation aims to ensure that employees possess the necessary knowledge and practical skills to competently and safely utilize AI technologies. Companies that integrate AI into their processes—whether in production, customer service, or data analysis—must act swiftly to comply with legal requirements.

While many organizations are just beginning to prepare for these changes, the coeo Group is already ahead of the curve. With its innovative training initiative, AI meets coeo, the company has established a sustainable learning culture that not only fulfills regulatory obligations but also provides a clear competitive advantage. In recognition of this forward-thinking approach, coeo has been honored with the prestigious eLearning AWARD 2025 in the category of Artificial Intelligence.

A Revolution in Corporate Learning

Even before the EU AI Act mandated training, coeo launched the learning initiative AI meets coeo – AI Revolutionizing the Debt Collection Industry. The goal was to equip all employees—from case handlers to executives—with tailored training programs to navigate digital transformation effectively. coeo’s holistic approach integrates technological expertise, cultural transformation, and hands-on application.

• Modular learning paths: Employees can build upon their existing knowledge and progress at their own pace.
• Interactive formats: Webinars, web-based training, Q&A sessions, and specialized tool training offer a dynamic learning experience.
• AI-powered learning platform: Digital courses and continuously updated content ensure that the latest technological developments are covered.
• A culture of continuous learning: By embedding AI education into daily work routines, employees view AI not as a threat but as an opportunity.

Through practical workshops, case studies, and simulations, employees gain not only a foundational understanding of AI but also insights into how to leverage the technology in their workflows. Executives receive a more strategic perspective on AI’s role in business operations.

“Digitalization is transforming not just business models but also the way we learn and work. With our training initiative, we’ve created a framework that enables employees to not only understand AI but to actively use it,” explains Sebastian Ludwig, CEO DACH of the coeo Group.

eLearning AWARD 2025 – Recognizing Foresght

With AI meets coeo, the company has not only successfully prepared its employees for the digital shift but also impressed the jury of the eLearning AWARD 2025. In the Artificial Intelligence category, coeo was recognized for its innovative training concept, particularly its hands-on, interactive approach and seamless integration of AI training into daily business operations.

“With AI meets coeo, we have demonstrated the importance of combining technological training with cultural transformation. The eLearning AWARD affirms that training must be practical, flexible, and individually adaptable to have a lasting impact,” emphasizes Dr. Philipp V. Ramin, CEO of i40 – the future skills company, coeo’s training partner.

A key component of the initiative is the modular AI ecosystem cAI, which is based on generative AI and seamlessly integrated into employees’ daily tasks. The dynamic learning modules are continuously refined based on employee feedback, ensuring that content remains relevant, practical, and technologically up to date. This approach fosters a sustainable learning culture that actively drives innovation and agility in corporate training.

The project’s success is rooted in the synergy between technology and corporate culture. By combining digital learning formats, interactive workshops, and a structured change management process, coeo has successfully established a true learning culture.

Sustainable Learning for the Future

Winning the eLearning AWARD 2025 underscores the innovative nature of the initiative, but the real achievement lies in its long-term impact: coeo employees have not only learned how to work with AI but have also adopted a proactive mindset toward new technologies.

“Our vision is to create an organization that continuously evolves and embraces technological innovations as part of its DNA. AI education is a crucial step toward achieving this goal,” says Sebastian Ludwig.

Success Factor: A Holistic Approach

With AI meets coeo, the coeo Group has set a benchmark for the future of corporate learning. The modular, hands-on approach combines technological excellence with a deep understanding of cultural transformation. Companies aiming to stay competitive in the long run can take inspiration from this model.

The results speak for themselves: increased efficiency, optimized workflows, and a measurable rise in AI adoption across the organization. coeo’s strategic position is strengthened by its innovative learning culture, and winning the eLearning AWARD 2025 is the ultimate validation of this groundbreaking training initiative.

Titelbild © stock.adobe/Antony Weerut