Anna Lena Jungbluth

Contact Center @ coeo Inkasso

Trust as a Key Factor in AI Success

Leaders who build trust are 2.8 times less likely to encounter resistance when implementing AI.

Customer Engagement in Focus: Building Trust, Reducing Friction, and Meeting Rising Expectations

A panel of industry leaders explores how customer engagement is evolving, highlighting the growing need for proactive communication, low effort ...

Tim Anderton: “How well do we really understand that person behind the debt?”

How well do we really understand the person behind the debt? Tim Anderton explores how data can help identify vulnerable ...

Robbie Hunter-Paul: “We don’t rise to the level of our goals, we fall to the level of our systems”

Robbie Hunter-Paul connects wellbeing and performance through practical habits, showing how small systems and consistent routines can help people build ...

Jules Sharples: “It’s about AI handling the predictable so that humans can handle the important”

Jules Sharples shares how AI voice agents can reduce friction in routine collections tasks, freeing human advisors to focus on ...

Chris Leslie: “We need to bang the drum a little bit more loudly”

Chris Leslie explains why the collections sector plays a crucial role in keeping credit flowing, while highlighting the importance of ...

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