Anna Lena Jungbluth

Contact Center @ coeo Inkasso

“Customer Engagement Is Critical”

Ian Parry, Richard Drake and Rachael Hutson share their key takeaways on customer engagement, financial education and personalised services from ...

Closeness, Trust—and Why Personal Sales Still Wins the Day, Even in the Age of AI

In the Business Rap with Dietmar Authried, Senior Sales Manager at coeo inkasso, it becomes clear why personal connection and ...

Markets with low cash usage

Cash is now rarely used in these markets. China and Sweden lead the way at 5% each, followed by Finland, ...

AI Outside the Tech Industry

By 2030, 55 percent of non-tech industries will integrate AI solutions, leading to the emergence of hybrid roles.

What Leadership Must Do to Make AI Work

AI projects rarely fail solely because of the technology. What matters most is whether leaders build trust, realistically delegate operational ...

Social Shopping: Who Buys What and Where?

29 percent of all German internet users shop via social media. Among 16- to 29-year-olds, the figure is 48 percent, ...

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