Gelsomina Ceruti

Contact Center @ coeo Inkasso

Growth Through Automation

Growth Through Automation

According to Thomson Reuters, companies that have implemented automation are twice as likely to outperform their competitors in terms of ...

New jobs thanks to AI

According to the World Economic Forum's Future of Jobs Report 2025, around 92 million jobs worldwide could be lost or ...

Digitale Illustration mit leuchtendem Zahnrad-Uhr-Element und transparenten Würfeln auf dunklem Hintergrund – symbolisiert automatisierte Prozesse und KI im Kundenservice

Faster, fairer, more humane: AI as a model for success

AI streamlines processes. But does it also improve customer service? Using examples from debt collection and e-commerce, this article shows ...

Schüler arbeitet am Laptop mit KI-gestützten Lernanwendungen im digitalen Klassenzimmer

AI in the Classroom

AI can improve teaching and reduce the workload on teachers, but only with clear strategies, solutions that comply with data ...

AI as a Risk to Society

Many people view artificial intelligence not only as an opportunity but also as a risk. According to a survey, 32 ...

EU AI Act

EU AI Act: Clarity at last – or is it?

The EU AI Act has been adopted, but for many businesses, a great deal of uncertainty remains. Caught between regulatory ...