Sebastian Ludwig

CEO DACH coeo Group

coeo is a technology-driven, digital debt collection specialist that is both consumer-centric and highly automated as a driver of the European debt collection industry.

Founded in 2010, the coeo Group is now one of the most successful debt collection service providers in Europe. With offices in Germany, Austria, Switzerland, the Netherlands, Belgium and the UK, the company currently processes an annual receivables volume of EUR 200 million in six countries and employs over 500 people. coeo is primarily active for major customers in the buy now pay later, e-commerce, insurance, energy supply, mobility and telecommunications sectors.

Photo: Sebastian Ludwig/coeo Group

ChatGPT: “The combination of empathy and AI is the key to success”

How is AI changing receivables management? What advantages does it offer in the automation of processes and data analysis? In conversation: Sebastian Ludwig and ChatGPT.

Sebastian Ludwig: “Generative AI Will Play a Key Role in Enhancing the Customer Experience”

Sebastian Ludwig, CEO DACH at coeo Group GmbH, explains how AI is influencing the financial industry and how it is being integrated at coeo.